Strategic Plan
SUNY Ulster in 2030:
Fostering a Community of Excellence Empowering a Culture of Achievement
SUNY Ulster Strategic Planning Team Fall 2023-Spring 2024
Dr. Crystal Schacter and Professor Debra Silverman, Co-Chairs
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Amber Beckley, Director of Accounting
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Cortney Boutot, Financial Aid Specialist
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Chris Chang, Director of Financial Aid
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Matthew Clegg, Enrollment and Success Counselor
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Arie Drewes, Director of New Start
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Heather Eckardt, Alumni Specialist
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Monika Espinasa, Department Chair of Biological Sciences
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Marla Gruner, Assistant Director of Library Services
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Barbara Moran, Director of Student Support Services/ TRIO
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Michael Polcari, Enrollment and Success Counselor
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Melanie Quick, Director of Student Accounts
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Barbara Reer, Assistant Dean for Workforce, Career Development, and Apprenticeship Initiatives
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Jim Truitt, Department Chair of Criminal Justice and Human Services
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Kerri Vitek, Social Media Editor and Content Coordinator
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Amy Winters, Dean of Administration Finance
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Todd Zeff, Dean of Student Success
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Alison Buckley, President
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Matt Goodell, Chair Faculty Senate
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Karl Knapp, Vice-Chair Faculty Senate
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Mark Longtoe, College Counsel
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Chris Marx, Vice President of Workforce and Community Partnerships
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CJ Rioux, Interim Vice President for Administration
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Kevin Stoner, Vice President of Academic Affairs and Dean of the Faculty
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Candice Van Dyke, Professor of English, Chief Diversity Officer
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Jennifer Zell, Chief of Staff
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Doug Furman, Professor of Mathematics and Coordinator of Collegian Mathematics Program
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Joe Gonzalez, Coordinator of KCSU and CE Operations
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Matt Goodell, Coordinator of Developmental and College Math, Chair Faculty Senate
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Tess Hartman-Cullen, Assistant Librarian
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Chris Marx, Vice President for Workforce, Economic Development, and Community Partnerships
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Keri McArdle, Associate Professor for Human Services
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Samm Pedneault, Assistant Dean of Student Affairs
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Michael Polcari, Enrollment and Success Counselor
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C.J. Rioux, Interim Vice President of Administration
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Lorraine Salmon, Executive Director of Institutional Advancement
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Crystal Schachter, Director of Institutional Effectiveness
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Meg Sheeley, Dean of Enrollment Management & Student Affairs
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Megan Showers, Registrar
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Debra Silverman, Assistant Professor of Education, Education Coordinator
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Kevin Stoner, Vice President of Academic Affairs, Dean of Faculty
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Candice Van Dyke, Professor of English, Chief Diversity Officer
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Todd Zeff, Dean of Student Success
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Jenn Zell, Chief of Staff
Introduction
The College has stayed true to its commitment to serve the county and its residents by focusing on providing affordable pathways to a career through transfer programs to universities or career programs at the College. While there has been discussion on the value of higher education in recent years, SUNY Ulster’s historical focus on both affordability and career programs that lead to strong employment has positioned the College to leverage state and national discussions to advantage.
SUNY Ulster’s strategic plan, SUNY Ulster 2030, provides the opportunity to advance our mission in a 21st century context. Through the plan, the College recommits to support each student to the successful completion of their goals. In achieving that, SUNY Ulster will expand economic mobility in a way that meets or exceeds the diversity of the county.
SUNY Ulster 2030 builds on the College’s history and strengths and provides the roadmap to more fully realize our mission to educate the individual and elevate the community. The plan rests on four pillars: serve the regional needs, improve student success and completion, support and enrich the academic portfolio, and improve institutional effectiveness.
Every challenge presents an opportunity for positive change. The landscape of higher education, and SUNY Ulster’s place within it, are evolving and will continue to do so for the duration of the strategic plan.
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While the number of high school students nationally and in Ulster County continues to decline, there will be more first-generation students, more Hispanic students, and more students with financial need choosing to attend college. Further, the county has nearly 70,000 residents over the age of 25 without a post-secondary credential. These are market segments that have, traditionally, found affinity with community colleges and that SUNY Ulster must attract.
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SUNY Ulster provides an exceptionally affordable pathway to higher education. Generous scholarship support through the Ulster Community College Foundation and state and federal aid mean that many students can attend college for free.
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SUNY Ulster is an economic engine, contributing $74 million to Ulster County’s economy in 2022. However, the county’s poverty rate exceeds the national average and too many residents have been excluded from higher education. To realize SUNY Ulster’s vision, the College must support students to completion in programs that provide careers with a family-sustaining wage and positive student outcomes. This includes the college’s transfer programs which should be viewed through the lens of economic mobility.
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The College is well regarded in the county, with most of its alumni remaining here. It enjoys the support of the County Executive and County Legislature.
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Students require different forms of academic and personal support. This will become even more important as the College serves more students over the age of 25. More students will balance school with work and family, and the college will adjust class schedules to meet those demands. The pandemic will continue to impact academic preparation.
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SUNY Ulster’s retention and completion rates are too low.
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The College has the capacity to admit more students. Too many Ulster County residents are opting out of higher education or choose to attend another community college in the region.
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SUNY Ulster is a small college with the capacity to be flexible, but it lacks the structures and tools to fully realize its collaboration and innovation potential. Areas for development include grants, eliminating silos, and ensuring role clarity and department priorities.
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The College possesses the elements of excellence, but it lacks an outward-facing, coherent message regarding student outcomes and value. Low cost does not equal value.
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When the College fully leverages existing elements of excellence and expands achievement for the community we serve, we will become the best small community college in New York while simultaneously advancing our mission and elevate our community.
Statement of Values
SUNY Ulster is guided by the following foundational values:
- Respect: Sincere regard and appreciation for all individuals, contributions, and ideas.
- Equity: Providing deliberately inclusive access, support, and opportunities for all.
- Collaboration: Respecting the expertise of campus community members and ensuring cooperative internal and external communication.
- Excellence: Offering high-quality educational experiences and student support, with a commitment to continuous improvement.
- Innovation: Empowering creative responses to community needs to improve services and outcomes.
- Integrity: A trusting, honest, and transparent environment that prioritizes individual and institutional commitments.
Values that are reflected in RECEIvIng: Respect, Equity, Collaboration, Excellence, Innovation, Integrity
Mission Statement
SUNY Ulster educates the individual and elevates the community.
Vision Statement
SUNY Ulster transforms lives by inspiring a community of lifelong learners.
Strategic Plan
Objective: Increase the number of Ulster County residents over the age of 25 who have a post-secondary credential from SUNY Ulster.
Objective: Establish and implement a plan to better serve Ulster County’s growing Hispanic population at the College, leading to degree completion and expanded economic opportunity.
Objective: Make it possible for any student, regardless of financial means, to participate in an internship
Objective: Graduate more students annually.
Objective: Increase diversity in hiring to have faculty and staff population more closely mirror student population.
Objective: Fully leverage student-assistance funds (grant and scholarship) to support student success and completion by developing a packaging strategy, auto-awarding student funds, and fully using Ulster Community College Foundation’s annual scholarship budget.
Objective: Improve the College’s established student success indicators (KPIs) while simultaneously closing the opportunity gap.
Objective: Formalize and expand relationships with four-year partners to enhance seamless transfer opportunities.
Objective: Evaluate existing academic offerings and potential new programs to improve alignment with the region’s needs.
Objective: Annually create or revise one workforce credential in partnership with a regional employer.
Objective: Identify and secure additional revenue streams to strengthen the College’s financial position.
Objective: Implement a regular, standard process and schedule to ensure all areas (academic and non-instructional) complete assessments by 2030 and that the results are incorporated to improve performance.
Objective: Maximize capital funding to address critical maintenance issues and ensure that the physical plant accommodates College programs and enhances access and inclusion.
Objective: Develop and implement a professional development curriculum to enable staff to grow and expand expertise in their field.
Objective: Develop and implement a plan to improve work-life satisfaction.
Strategic PlanImplementation GuideTimelines
This document provides detail on strategic plan objectives, indicating how each will be implemented and how assessment will occur via annual assessment processes. It reflects the College's intensions over a five-year period; details may change as additional planning occurs and circumstances change
Objective 1
Increase the number of Ulster County residents over the age of 24 who have a post-secondary credential from SUNY Ulster. Baseline 3-year average graduates over age 134.
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As part of the SEM plan develop a 5-year strategy to expand enrollment by increasing new student and retention rates for students 25 and older. Parties Responsible for Those Items: AVP Enrollment Management & Student Affairs; EMT
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Develop a plan for the academic schedule to expand classes beyond "peak period" of 10-2 and leverage Winter and Summer sessions so that more students complete 24 credits in a year (KPI). Parties Responsible for Those Items: Vice President for Academic Affairs
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Complete revision of Prior Learning Assessment at SUNY Ulster and the procedures to support that advancement. Parties Responsible for Those Items: Vice President for Academic Affairs
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Launch SNAP E&T Program Parties Responsible for Those Items:Vice President of ECONOMIC Development, Workforce & Community Partnerships
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Launch self-registration Parties Responsible for Those Items: AVP EMSA
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Launch ACE (Achieving Competency through Education) Parties Responsible for Those Items: Vice President for Workforce & Community Partnerships
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Grow to 140 graduates (5% increase). Parties Responsible for Those Items: AVP EMSA
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Implement a robust year-round schedule of classes Parties Responsible for Those Items: VPAA
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Launch "Go Back to Get Ahead" Campaign to engage Ulster County residents with some college but no credential enroll at SUNY Ulster--including targeted financial support for these students. Parties Responsible for Those Items: COS
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Expand programs for incarcerated students (e.g. additional sites, additional programs at Ulster County Jail, Ulster Correctional) Parties Responsible for Those Items: VP DW&CP
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Implement Guided Workforce Pathways program for all adult workforce students - aligned with the Ulster County Sustainable Workforce Center Parties Responsible for Those Items: VP EDW&CP
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Grow to 150. Parties Responsible for Those Items: AVP EMSA
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Leveraging the CAEL Adult Learner Leaders for Institutional Effectiveness (ALLIES) Framework complete an assessment of SUNY Ulster policies and procedures and develop a plan to mitigate the barriers for adult learners. Parties Responsible for Those Items: VPAAs
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Update Guided Workforce Pathways programs aligned with emerging in-demand, family-wage jobs. Parties Responsible for Those Items: VP EDW&CP
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Grow to 158. Parties Responsible for Those Items: AVP EMSA
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Launch adult barrier mitigation plan. Parties Responsible for Those Items: VPAA
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Update Guided Workforce Pathways programs aligned with emerging in-demand, family-wage jobs. Parties Responsible for Those Items: VP EDW&CP
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Grow to 166 Parties Responsible for Those Items: AVP EMSA
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Complete adult barrier mitigation plan. Parties Responsible for Those Items: VPAA
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Update Guided Workforce Pathways programs aligned with emerging in-demand, family-wage jobs. Parties Responsible for Those Items: VP EDW&CP
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Grow to 175. Parties Responsible for Those Items: AVP EMSA
Objective 2
Establish and implement a plan to better serve Ulster County’s growing Hispanic population at the College leading to degree completion and expanded economic opportunity.
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As part of the SEM plan develop a 5-year strategy to expand Hispanic enrollment by increasing new students and retention rates for Hispanic students. Parties Responsible for Those Items: AVP EMSA
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Offer a conversational Spanish class to serve both regional needs (e.g. First Responders) and SUNY Ulster.Parties Responsible for Those Items: VP AA
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Develop Spanish-language admissions and financial aid marketing materials .Parties Responsible for Those Items: COS
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Develop Spanish language Parties Responsible for Those Items: VP EDW&CP
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Implement new programs to attract and retain Hispainc students. Parties Responsible for Those Items: AVP EMSA
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Increase hiring of Spanish-speaking staff including tutors and facultyParties Responsible for Those Items: VP Administration & Financae
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Launch cultural competence training for faculty.Parties Responsible for Those Items: CDO
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Grow Hispanic studentby [METRIC] Parties Responsible for Those Items: AVP EMSA
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Assess the efficacy of new iniatives. Determine adjustments. Parties Responsible for Those Items: TBD
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Determine the need for additional new initiatives. Parties Responsible for Those Items: TBD
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Grow Hispanic student population by [METRIC]. Parties Responsible for Those Items: TBD
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Grow Hispanic student population by [METRIC]. Parties Responsible for Those Items: EMSA
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Grow Hispanic student population by [METRIC].Parties Responsible for Those Items: EMSA
Objective 3
Make it possible for any student, regardless of financial means, to participate in an internship.
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Review and document all courses with experiential learing. Parties Responsible for Those Items: VPAA
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Reintroduce IST 214 “Fieldwork Experience” Parties Responsible for Those Items: VP EDW&CP
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Expand paid apprecnticship programs to at least one sector Parties Responsible for Those Items: VP EDW&CP
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Identify and submit grant requests to fund Parties Responsible for Those Items: VPAA
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Review all internship possiblities. Estimate funding and internships needed. Parties Responsible for Those Items: VPAA
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Expand role of internship coordinator from PT to FT Parties Responsible for Those Items: VPAF
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Map internship pathways to employment for at least two workforce programs Parties Responsible for Those Items: VP EDW&CP
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Create internship tracking tool. Parties Responsible for Those Items: VPAA & VPAF
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Create an internship/ job fair. Parties Responsible for Those Items: VPAA
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Secure student participation in HACU paid internship program. Parties Responsible for Those Items: CDO
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Continue to add internhip patways for Parties Responsible for Those Items: VP EDW&CP
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25% of the most recent graduating class will have participated in an internship. Parties Responsible for Those Items: VPAA
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Continue to add internhip patways for workforce programs Parties Responsible for Those Items: VP EDW&CP
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50% of the most recent graduating class will have participated in an internship. Parties Responsible for Those Items: VPAA
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Continue to add internhip patways for workforce programs Parties Responsible for Those Items: VP EDW&CP
Objective 4
Graduate more students annually. (Three year average is 370)
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Graduate 372 students Parties Responsible for Those Items: President
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Train students on “what if” fucntionality in Degree Works. Parties Responsible for Those Items: AVP EMSA
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Graduate 390 students Parties Responsible for Those Items: President
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Prepare college policy on automatic graduation. Parties Responsible for Those Items: VPAA
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Graduate 410 students Parties Responsible for Those Items: President
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Implement automatic Parties Responsible for Those Items: VPAA
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Graduate 4310 students Parties Responsible for Those Items: President
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Graduate 450 students Parties Responsible for Those Items: President
Objective 5
Increase diversity in hiring to have faculty and staff population more closely mirror student population.
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Complete a strategic hiring plan Parties Responsible for Those Items: VPAF
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N/A
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N/A
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N/A
Objective 6
Fully leverage student assistance funds (grant and scholarship) to support student
success and completion by developing a packaging strategy, auto awarding student funds,
and fully using Ulster Community College Foundation’s annual scholarship budget.
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Develop a packaging strategy to support Strategic Plan objectives. Parties Responsible for Those Items: AVP EMSA
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Launch Banner autopackaging for scholarships Parties Responsible for Those Items: AVP EMSA/ED Institutional Advancement
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complete an assessment of existing scholarship MOUs to assess funds available for autopackaing. Parties Responsible for Those Items: ED IA
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Launch auto-packaging of scholarship dollars. Parties Responsible for Those Items: AVP EMSA
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Award at least 50% of Foundation Scholarship Budget Parties Responsible for Those Items: ED IA
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Assess efficacy of auto-award strategy. Parties Responsible for Those Items: AVP EMSA
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Award at least 75% of Foundation Scholarship Budget Parties Responsible for Those Items: ED IA
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Award at least 80% of Foundation Scholarship Budget Parties Responsible for Those Items: ED IA
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Award 100% of Foundation Scholarship Budget Parties Responsible for Those Items: ED IA
Objective 7
Improve the College’s established student success indicators (KPIs) while simultaneously closing the opportunity gap
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Improve KPIs by 1 % point. Parties Responsible for Those Items: President
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Improve KPIs by 1 % point. Parties Responsible for Those Items: President
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Improve KPIs by 1 % point. Parties Responsible for Those Items: President
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Improve KPIs by 1 % point. Parties Responsible for Those Items: President
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Improve KPIs by 1 % point. Parties Responsible for Those Items: President
Objective 8
Formalize and expand relationships with four-year partners to enhance seamless transfer opportunities.
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Complete a review and assessment of all existing articulation and transfer agreements and identify areas for improvement or new programs. Parties Responsible for Those Items: VPAA
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Expand transfer fair and include transfer application workshops Parties Responsible for Those Items: VPAA
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Execute 3 new transfer agreements that guarantee SUNY Ulster graduates enter with “junior” standing and with all credits transfering. Parties Responsible for Those Items: VPAA
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Execute 3 new transfer agreements that guarantee SUNY Ulster graduates enter with “junior” standing and with all credits transfering. Parties Responsible for Those Items: VPAA
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Execute 4 new transfer agreements that guarantee SUNY Ulster graduates enter with “junior” standing and with all credits transfering. Parties Responsible for Those Items: VPAA
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Execute 4 new transfer agreements that guarantee SUNY Ulster graduates enter with “junior” standing and with all credits transfering. Parties Responsible for Those Items: VPAA
Objective 9
Evaluate existing academic offerings and potential new programs to improve alignment with the region’s needs.
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Complete program prioritization for at least one program. Parties Responsible for Those Items: VPAA
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Launch AS in Health Studies Parties Responsible for Those Items: VPAA
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Implement a two-year “check-in” schedule for program evaluation Parties Responsible for Those Items: VPAA
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Pilot the process for evaluating labor market-informed career pathways for at least one academic program sector. Parties Responsible for Those Items: VP EDW&CP
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Establish a list of industries to be targeted. Create advisory group for each industry. Establish advisory boards with industry professional across the disciplines. Parties Responsible for Those Items: VPAA and VP EDW&CP
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Complete program prioritization for at least one program. Parties Responsible for Those Items: VPAA
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Continue to map labor market-informed career pathways for workforce programs. Parties Responsible for Those Items: VP EDW&CP
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Complete program prioritization for at least one program. Parties Responsible for Those Items: VPAA
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Launch one new or redesigned degree or certificate program Parties Responsible for Those Items: VPAA
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Continue to map labor market-informed career pathways for workforce programs. Parties Responsible for Those Items: VP EDW&CP
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Complete program prioritization for at least one program. Parties Responsible for Those Items: VPAA
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Launch one new or redesigned degree or certificate program Parties Responsible for Those Items: VPAA
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Continue to map labor market-informed career pathways for workforce programs. Parties Responsible for Those Items: VP EDW&CP
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Complete program prioritization for at least one program. Parties Responsible for Those Items: VPAA
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Launch one new or redesigned degree or certificate program Parties Responsible for Those Items: VPAA
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Continue to map labor market-informed career pathways for workforce programs. Parties Responsible for Those Items: VP EDW&CP
Objective 10
Annually create or revise one workforce credential in partnership with a regional employer.
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Create or revise one workforce credential in partnership with a regional employer Parties Responsible for Those Items: VP EDW&CP
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Create or revise one workforce credential in partnership with a regional employer Parties Responsible for Those Items: VP EDW&CP
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Create or revise one workforce credential in partnership with a regional employer Parties Responsible for Those Items: VP EDW&CP
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Create or revise one workforce credential in partnership with a regional employer Parties Responsible for Those Items: VP EDW&CP
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Create or revise one workforce credential in partnership with a regional employer Parties Responsible for Those Items: VP EDW&CP
Objective 11
Identify and secure additional revenue streams to strengthen the College’s financial position.
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Launch SNAP E&T Parties Responsible for Those Items: VP EDW&CP
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Establish a Grants Officer and support team responsible for identifying new grants and managing existing grants Parties Responsible for Those Items: VPAF
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Secure at least one new grant in excess of $500,000 Parties Responsible for Those Items: VP EDW&CP and VPAF
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Develop a plan for expanded auxiliary programs /services Parties Responsible for Those Items: VP EDW&CP and VPAF
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Secure at least one new grant in excess of $500,000 Parties Responsible for Those Items: VP EDW&CP and VPAF
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Develop a plan for expanded auxiliary programs /services Parties Responsible for Those Items: VP EDW&CP and VPAF
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Secure at least one new grant in excess of $500,000 Parties Responsible for Those Items: VP EDW&CP and VPAF
Objective 12
Implement a regular, standard process and schedule to ensure all areas (academic and non-instructional) complete assessments by 2030 and that the results are incorporated to improve performance.
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Develop assessment schedule Parties Responsible for Those Items: Director Institutional Effectiveness
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Complete scheduled assessments. Parties Responsible for Those Items: Director Institutional Effectiveness
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Complete scheduled assessments. Parties Responsible for Those Items: Director Institutional Effectiveness
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Complete scheduled assessments. Parties Responsible for Those Items: Director Institutional Effectiveness
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Complete scheduled assessments. Parties Responsible for Those Items: Director Institutional Effectiveness
Objective 13
Maximize capital funding to address critical maintenance issues and ensure that the physical plant accommodates College programs and enhances access and inclusion.
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Complete strategic space assessment Parties Responsible for Those Items: VPAF
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Revise capital spending plan Parties Responsible for Those Items: VPAF
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Complete planned improvements. Parties Responsible for Those Items: VPAF
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N/A
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N/A
Objective 14
Develop and implement a professional development curriculum to enable staff to grow and expand expertise in their field.
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Incorporate PD planning into the annual assessment process. Parties Responsible for Those Items: VPAF
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Develop a PD curriculum for supervisors, directors, deans and vice presidents Parties Responsible for Those Items: VPAF
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Develop a PD curriculumm for job descriptions. Ensure 50% of employees have a pd plan Parties Responsible for Those Items: VPAF
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Ensure 75% of employees have a PD plan Parties Responsible for Those Items: VPAF
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Ensure 100% of employees have a PD plan Parties Responsible for Those Items: VPAF
Objective 15
Develop and implement a plan to improve work life satisfaction.
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Design yearly assessment of employees. Parties Responsible for Those Items: Director Institutional Effectiveness
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Distribute Assessment Parties Responsible for Those Items: Director Institutional Effectiveness
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Assess results and communincate action plans. Parties Responsible for Those Items: Director Institutional Effectiveness
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Distribute Assessment Parties Responsible for Those Items: Director Institutional Effectiveness
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Assess results and communincate action plans. Parties Responsible for Those Items: Director Institutional Effectiveness
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Distribute Assessment Parties Responsible for Those Items: Director Institutional Effectiveness
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Assess results and communincate action plans. Parties Responsible for Those Items: Director Institutional Effectiveness
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Distribute Assessment Parties Responsible for Those Items: Director Institutional Effectiveness
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Assess results and communincate action plans. Parties Responsible for Those Items: Director Institutional Effectiveness
Full titles and corresponding acronyms for the Strategic Plan Implementation Grid
- Associate Vice President (AVP) Enrollment Management & Student Affairs (AVPEMSA)
- Enrollment Management Taskforce (EMT)
- Vice President for Academic Affairs (VPAA)
- Vice President of Economic Development, Workforce & Community Partnerships (VPEDW&CP)
- Chief of Staff (COS)
- Vice President of Administration and Finance (VPAF)
- Executive Director of Institutional Advancement and External Relations (ED Institutional Advancement. Exec Dir IA, EDIA)