Out of State Complaints
Out-of-State Complaints Procedures for Online Students
SUNY Ulster participates in the State Authorization Reciprocity Agreements.
State Authorization Reciprocity Agreement - SARA
SUNY Ulster (Ulster County Community College) is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual . Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted through the SUNY Ulster Portal form under the How Are We Doing Survey.
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York . And, if still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department. Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.
Procedure for Filing Complaints (for Students Residing Outside NY)
SUNY Ulster is committed to investigating consumer protection concerns raised by students in distance learning courses and/or programs, including but not limited to truthfulness in advertising and accuracy of data related to course offerings, job placements, tuition, fees, and financial aid.
Student complaints submitted to the College through the Portal will be examined objectively and thoroughly. The VPAA will convene an ad hoc committee composed of representatives from the following areas as applicable: Academic Affairs, Registrar’s Office, Institutional Research Office, Office of Communication and Marketing, Financial Aid Office, and Finance and Administration. The committee will evaluate the merit of the complaint and make any appropriate recommendation(s) for resolution and/or redress to the VPAA. The VPAA will make a final determination and communicate to the student the institution’s official response to the complaint as well as any warranted redress.
If SARA students at SUNY Ulster are not satisfied with the outcome of the institution’s complaint resolution process, they should submit their concern at the SUNY System Student Concerns webpage. If SARA students at SUNY Ulster are not satisfied with the outcome of the institution’s and SUNY’s complaint resolution processes, they should contact the New York State Education Department in accordance with NC-SARA complaint procedures.
